I paid a month back $398.95; now it is $100 less; does it indicate that the product is not popularAlso, I had to remove the attached contraption to fit my 1 1/4-inch hitch opening; does not feel safe as the insertion in the hitch opening goes only a few inches before the lock mechanism locks in.I trust the Thule brand as many recommend over any other brand but the support is absolutely not available when you have questions.